Student Services
BROWNS is committed to providing students with the resources and information they need to gain the most from their time at BROWNS and in Australia.
Our Student Services team is always available to assist with any issues that may arise during your time at BROWNS. BROWNS range of services include:
- Assistance with Adjusting to Life in Australia
- School Orientation
- Accommodation Services – Homestay, Student Apartments & Student Houses
- Airport Transfers
- Academic Counselling and Further Study Advice
- Student Activities
- Travel Advice and Information

Assistance with Adjusting to Life in Australia
You can meet with a member of our Student Services team at any time to discuss any issues or information they may need to settle in to life in Australia.
Our team will provide you with useful information to help you settle into life in Australia including:
- Transport options and how to get a GO Card (QLD) /myki (VIC),
- Nearest doctor, dentist and other medical practitioners,
- How to open an Australian bank account,
- How to get an Australian SIM card or phone,
- How to access the library,
- Places and attractions to visit, and
- A range of other information you may find useful in your first few weeks at BROWNS.
BROWNS also has a counselling service available where students can make an appointment to visit a counsellor in their office or the counsellor can come to school depending on the students preference.


Explore Our Services
Jobs Club
Activities & Excursions
myBROWNS
Support Services
School Orientation
It is compulsory for all new students to attend our orientation program on their first day at school.
Accommodation Services
Check out our student accommodation options, available in Brisbane, the Gold Coast and Melbourne: BROWNS Homestay, the BROWNS Student Accommodation.
Airport Transfers
Book the BROWNS Airport transfer service – for Airport pick up and drop off in Brisbane, the Gold Coast and Melbourne.
Academic Counselling and Further Study Advice
You can meet with a member of our Academic Management Team at BROWNS at any time – to discuss any issues relating to your course or future study.
Travel Advice and Information
At BROWNS’ campuses we have regular Travel Talks, to help you arrange exciting trips and weekend excursions during your stay in Australia. Our partner travel agent is Travello – they will provide you with helpful information and offer you competitive prices on travel and adventure packages in Australia.
Student support in Queensland
Queensland offers a range of resources including the Queensland student hub network, an international student hotline and student support staff dedicated to supporting and encouraging students.
1800QSTUDY (1800 778 839) is a hotline for international students across Queensland. The service supports students, agents, chaperones, parents and homestay providers with 24/7 phone support and general enquires regarding studying in Queensland. Please note, 1800QSTUDY is not an emergency service number. In an emergency, please dial Triple Zero (000) and ask for police, fire or ambulance. Services include:
- Afterhours support
- Accommodation advice
- Public transport and travel advice
- Employment advice
- Health and wellbeing referrals
- Legal referrals
- Complaint referrals
- A translations service is available
Start learning English with confidence
Take the next step toward your future in Australia and open the door to confidence, opportunity and unforgettable experiences.

